When will I receive my items?
– Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
– Last Order Time: 22:00 (GMT) Greenwich (London).
– Weekend Orders: Orders placed on weekends are processed the next business day.
Please write to us on support@petsyia.com if your order hasn’t arrived within the expected lead time.
Where is my package?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track packages’ link listed in the support section of our website.
What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard.
Do you ship internationally?
We are shipping to United Kingdom only .
Your page is not loading, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it.
Do I keep getting an error message, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it.
I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.
What is your return/exchange policy?
Return Instruction
If you would like to return an item to support@petsyia.com, please follow the instructions below within 14 days of delivery. Safely pack the things within the original packaging that came with the merchandise. All Products must be returned in fitness .If the Products received are broken, please contact Customer Service.
Exchange
So as to exchange a product please contact us at support@petsyia.com and that we will process the exchange.
What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost
What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
What do I do if I receive the wrong product or my product is defective?
If this happens, we are truly sorry. Please email us at: support@petsyia.com and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
We are providing Customer Support :
📞 PHONE: +44 787-877-9188
📧 MAIL : support@petsyia.com